If you have a question, hit a bug, or want to share what's on your mind, this page covers the ways to reach the Boardssey team.

What this page helps you do

Pick the right way to get in touch.
Set the right expectation for response time.
Share enough context that we can actually help.

In-app chat bubble (fastest)

The chat bubble in the bottom-right corner of the app is the fastest way to reach us. It opens a chat with the support team.

When to use it:

Questions about how a feature works.
Bug reports for something you're hitting right now.
Quick "is this expected?" sanity checks.
Billing questions where you need an answer the same day.

We typically respond within a few hours during business hours, sometimes sooner. After hours, you'll usually get a reply by the next business day.

When you write, include:

What you tried: the action you took.
What you expected: what should have happened.
What actually happened: what you saw instead.
Where you were: which page or feature.

That's enough to skip 2–3 rounds of clarifying questions.

Email (for longer or non-urgent topics)

For things that don't need real-time chat:

[email protected]: general support, billing questions, account recovery, partnership inquiries.

Email gets a response within 1–2 business days for most topics. For urgent issues, the chat bubble is faster.

If you can't sign in (and so can't reach the in-app chat), email is the right path.

Booking a demo

If you'd like a guided walkthrough, particularly if you're evaluating Boardssey for a studio or considering an enterprise-style relationship, we offer 1-on-1 demos. See Booking a personal demo.

Roadmap and feature requests

For "I wish Boardssey did X", that's our roadmap and request flow. See Roadmap and feature requests. Posting a feature request there gets it in front of the product team and lets other designers vote on it.

Bugs vs requests

Quick distinction:

Bug: something that's supposed to work but isn't (button doesn't click, data doesn't save, page crashes). Use the chat bubble.
Feature request: something Boardssey doesn't do yet that you'd like it to. Use the roadmap.

When in doubt, use the chat bubble, we'll redirect to the roadmap if it's actually a request.

What we won't do via support

Reset MFA without identity verification. It's the right kind of hassle. See MFA recovery.
Restore deleted data more than a short window after deletion. Backups have limits.
Change a team's billing arrangement without the team Owner authorizing.

Tips & common questions

My in-app chat bubble isn't visible. A browser extension might be blocking it (ad blocker, privacy extension). Allowlist the boardssey.com domain. Also check that you're signed in.

Can I get a response in a language other than English? We respond in English by default. If you write in a major language (Spanish, French, German, Portuguese, Japanese), we'll do our best to respond in kind.

Where do I find documentation about a specific feature? Search the help center first, it has step-by-step articles for most features. The chat bubble is for when the article doesn't quite fit your situation.

Is there a Discord or community I can join? The Boardssey Discord and other community channels are linked from boardssey.com. Community is great for peer discussion; product support stays in chat / email.