Sign-in problems
Forgot password, missing emails, Google or Discord failing, stuck on the MFA code or sent to Billing, and how to fix each.
Last reviewed October 11, 2026
If you cannot get into Boardssey, this page covers the usual causes and how to get back in. It is for anyone stuck on the sign-in page, the MFA code screen or the Billing page.
What this page helps you do
- Reset a forgotten password.
- Find a missing confirmation or reset email.
- Fix Google or Discord sign-in.
- Get past the MFA code screen.
- Understand why every page sends you to Billing.
You'll start from the sign-in page at app.boardssey.com.
Forgot your password
On the sign-in page, click Forgot password?, enter your email and submit. Boardssey replies "Check your Inbox! We emailed you a link for resetting your Password". Open the link and set the new password.
Helpful details
- Key areas: the Reset Password page, then Set your new password.
- What you can do: open the link in the same browser you requested it from; a different browser shows a message asking you to try again in the original one.
- Good to know: if you signed up with Google or Discord and never set a password, sign in with that provider instead, then add a password from Settings > My Account > Linked Accounts.
No confirmation or reset email
Check your spam folder and, in Gmail, the Promotions tab. Make sure the address is the one on your account.
Helpful details
- Key areas: on sign-up Boardssey shows "We sent you a confirmation email" with a Resend link button.
- What you can do: request the email again. After several requests in a minute Boardssey asks you to wait ("Too many emails requested for this address").
- Good to know: if emails never arrive, your mail server may be blocking them. Try another address or contact us through the chat bubble on boardssey.com, which works without signing in.
Google or Discord sign-in fails
The sign-in page remembers your last method ("You last signed in with ..."). Use the same one.
Helpful details
- Key areas: the Continue with Google and Continue with Discord buttons.
- What you can do: if the provider's screen says you cancelled, start again and accept. If your browser is signed into a different Google account, switch accounts first.
- Good to know: a provider you never linked cannot sign you in. Sign in with email and password, then link it from Settings > My Account > Linked Accounts.
"This credential is already in use"
You are signing up with an email that already has an account. Use Forgot password?, or try the Google or Discord button if you first signed up that way.
Helpful details
- Key areas: the sign-up form shows the hint "You previously signed in with ..." when it recognizes the email.
- What you can do: follow the Already have an account? link.
- Good to know: one email means one account; Boardssey never creates a second one.
Stuck on the MFA code screen
After your password, Boardssey asks for the 6-digit code from your authenticator app. Type the current code and click Submit Verification Code.
Helpful details
- Key areas: the Verify your account screen. With several factors enrolled you first pick one ("Choose a factor to verify your identity").
- What you can do: if you cannot produce a code, click Sign out at the bottom of the screen to leave it. For recovery, see Multi-factor authentication (MFA).
- Good to know: codes depend on the time. A phone clock that is off by a minute or more makes every code fail; turn on automatic time.
Every page sends me to Billing
You are signed in, but the team has no active plan or trial. This is not a sign-in problem: the team is locked until the Primary Owner or an Admin chooses a plan.
Helpful details
- Key areas: the Billing page shows the plan status (No Plan, Past Due, Canceled and so on).
- What you can do: if you manage billing, pick a plan or fix the card in the Billing Portal. Otherwise ask the person who does.
- Good to know: a brand-new team starts here too. See Update or cancel your subscription.
Tips & common questions
I keep getting "The credentials entered are invalid". Type the password by hand; browsers sometimes fill an old one. If in doubt, use Forgot password?.
I keep getting signed out. Private or incognito windows drop your session when they close. Use a normal window. Signing out on one device never signs out another.
Can I make sure no old session is still signed in somewhere? Not from the app; there is no "sign out everywhere". Change your password and sign out on each device.
Is there an SMS or phone fallback for MFA? No. Authenticator apps only.
Nothing works. Contact us through the chat bubble on boardssey.com or from the Help Center. Tell us the email on the account and what you see when you try to sign in.