Contacting the Boardssey team
How to reach the Boardssey team. The chat bubble, the Help Center menu item, email and demo booking, and what to expect.
Last reviewed October 11, 2026
If you have a question, hit a bug or want to share what is on your mind, this page covers the ways to reach the Boardssey team and how to get a useful answer fast.
What this page helps you do
- Pick the right way to get in touch.
- Find the help center from inside the app.
- Set the right expectation for response times.
- Give enough context that the team can help on the first reply.
You'll start from the chat bubble in the bottom-right corner of the app.
In-app chat bubble (fastest)
The chat bubble in the bottom-right corner of the app opens a conversation with the support team.
Helpful details
- Key areas: use it for questions about how a feature works, bugs you are hitting right now, quick "is this expected?" checks and billing questions that need an answer today.
- What you can do: write what you tried, what you expected, what happened instead and which page you were on. That saves two or three rounds of clarifying questions.
- Good to know: replies usually arrive within a few hours during business hours, or the next business day after hours. The bubble is hidden on the Team Chat page so it does not cover the send button; open any other page to reach it.
Help Center from the profile menu
Click your name at the bottom of the sidebar and choose Help Center. This site opens in a new tab.
Helpful details
- Key areas: the profile menu also has Home, Settings, Theme and Sign out.
- What you can do: search here first for step-by-step articles; the chat bubble is for when an article does not quite fit your situation.
- Good to know: the gift icon at the top of the sidebar is a different thing: announcements, the roadmap and the ideas board. See Roadmap and feature requests.
Email (longer or non-urgent topics)
Write to hello@boardssey.com for general support, billing questions, account recovery and partnership inquiries.
Helpful details
- Key areas: expect a reply within one to two business days for most topics.
- What you can do: use email when you cannot sign in and so cannot reach the chat bubble.
- Good to know: for anything urgent, the chat bubble is faster.
Booking a demo
If you want a guided walkthrough, for a studio, a publisher or a specific workflow, book a one-on-one demo. See Booking a personal demo.
Bugs vs requests
- Bug: something that should work and does not (a button does nothing, data does not save, a page crashes). Use the chat bubble.
- Feature request: something Boardssey does not do yet. Post it through the gift icon; see Roadmap and feature requests.
When in doubt, use the chat bubble. The team will redirect you if it is really a request.
What support will not do
- Reset multi-factor authentication without verifying your identity. It is the right kind of hassle. See Multi-factor authentication.
- Restore deleted data long after deletion. Deleting a game, a team or an account is meant to be final; ask quickly if something went wrong.
- Change a team's billing without the Primary Owner's say-so.
Tips & common questions
The chat bubble is not visible. First check you are not on the Team Chat page, where it is hidden on purpose. Otherwise a browser extension (ad blocker, privacy tool) may be blocking it; allow the Boardssey domain and reload.
Can I get a reply in a language other than English? The team answers in English by default. If you write in a major language, they will do their best to answer in kind.
Where is the documentation for a specific feature? Right here. Use the search box, or open Help Center from the profile menu in the app.
Is there a Discord or community? Community links are on boardssey.com. Community is great for peer discussion; product support stays in chat and email.